Terms of service

Template: these terms are a plain-language draft and have not been reviewed by a lawyer yet. Bracketed items are placeholders.

Last updated: [DATE]

1. Who we are

Search & AI Visibility ("the app") is provided by [COMPANY LEGAL NAME], [COMPANY POSTAL ADDRESS] ("we", "us"). These terms are an agreement between us and the business that installs the app on its Shopify store ("you"). By installing or using the app, you agree to them.

2. What the app does

The app reviews your store's products, collections, pages, blog and theme for search and AI-answer problems, suggests fixes, and makes the changes you approve. It keeps a log of each change so you can undo it. Articles are saved as drafts and are never published by the app.

3. Your responsibilities

• You review suggestions before you approve them. You're responsible for the content published on your store, including changes you approved in the app.
• You have the right to the content and data you connect to the app (for example your Google Search Console or Analytics properties).
• You use the app in line with Shopify's terms and the law that applies to your business.
• You don't misuse the app, try to break it, or use it to harm others.

4. Suggestions written with AI

Suggested copy is written with the help of AI models. It can contain mistakes. Check facts, claims and product details before you approve a change. We don't promise any particular ranking, traffic, visibility in AI answers, or sales.

5. Plans and billing

Paid plans are billed through Shopify and appear on your Shopify invoice. Prices are shown in the app before you approve a charge. You can cancel at any time from the app or by uninstalling it; charges already billed aren't refunded except where the law requires it or [REFUND POLICY]. We'll give at least 30 days' notice in the app before a price change applies to you.

6. Your data

You own your store data. We use it only to provide the app, as described in our privacy policy. You can export or delete your data from the app at any time. When you uninstall, your data is deleted after Shopify's 48-hour waiting period.

7. Third-party services

The app works with Shopify, Google (if you connect it), Anthropic (Claude) and other services you choose to connect. Their own terms apply to your use of them, and we're not responsible for their availability.

8. Availability and changes

We work to keep the app available and safe, but it's provided "as is" and may sometimes be unavailable. We may change or improve features. If we stop offering the app, we'll give reasonable notice so you can export your data.

9. Limitation of liability

To the extent the law allows, [COMPANY LEGAL NAME] isn't liable for indirect or consequential losses, lost profits or lost data, and our total liability for any claim is limited to the fees you paid for the app in the [12] months before the claim. [LAWYER TO REVIEW THIS SECTION.]

10. Ending these terms

You can stop using the app at any time by uninstalling it. We may suspend or end access if you break these terms or misuse the app, and will tell you why when we can.

11. Governing law

These terms are governed by the laws of [STATE OR COUNTRY OF GOVERNING LAW]. Disputes go to [COURTS OF CITY, STATE OR COUNTRY], unless the law where your business is based says otherwise.

12. Changes to these terms

We may update these terms. If a change matters, we'll tell you in the app before it applies. The date at the top shows the latest version.

13. Contact

Questions about these terms: [SUPPORT EMAIL], or [COMPANY LEGAL NAME], [COMPANY POSTAL ADDRESS].